My Cart

Close

FAQ's

CAN I RETURN OR EXCHANGE AN ITEM?

WE ACCEPT RETURNS OR EXCHANGES WITHIN 14 DAYS OF YOUR ORDER BEING DELIVERED.

ALL ITEMS MUST BE UNWORN, UNDAMAGED, AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED. THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN OR EXCHANGE SHIPPING FEES.

ITEMS PURCHASED ON SALE OR AT A DISCOUNT OF 25% OR MORE ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE.

 

HAVE YOU RECEIVED MY RETURN?

PLEASE ALLOW UP TO 7 DAYS FOR YOUR RETURN TO BE PROCESSED ONCE WE HAVE RECEIVED IT. WE RECOMMEND RETAINING PROOF OF POSTAGE UNTIL WE HAVE CONFIRMED YOUR RETURN HAS BEEN PROCESSED.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR RETURN HAS BEEN PROCESSED.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

FOR DOMESTIC ORDERS, PLEASE ALLOW 3-5 BUSINESS DAYS. FOR INTERNATIONAL ORDERS, PLEASE ALLOW 10-14 BUSINESS DAYS. 

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH THE TRACKING NUMBER. 

 

CAN I CHANGE OR CANCEL MY ORDER?

AS LONG AS YOUR ORDER HAS NOT SHIPPED, YOU CAN CHANGE OR CANCEL IT. 

 

WHAT IF I RECEIVE A DAMAGED ITEM?

PLEASE CONTACT US IMMEDIATELY AND INCLUDE A PHOTO OF THE DAMAGED ITEM + THE SHIPPING BOX IT ARRIVED IN. 

 

WHAT DOES "FINAL" SALE MEAN?

WE DO NOT ACCEPT RETURNS OR EXCHANGES ON THESE ITEMS. PLEASE REFER TO OUR RETURNS POLICY FOR DETAILS ON WHICH ITEMS ARE CONSIDERED FINAL SALE. 

 

DO I HAVE TO PAY CUSTOMS TAXES OR DUTIES?

EVERY COUNTRY HAS IT'S OWN POLICIES. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS TAXES OR DUTIES. 

 

HOW DO I CARE FOR MY SUNGLASSES?

WE HAVE SEVERAL RECOMMENDATIONS!

-DO NOT LEAVE YOUR SUNGLASSES IN EXTREME HEAT FOR A LONG PERIOD OF TIME (AKA. YOUR CAR IN THE MIDDLE OF SUMMER TIME)

-DO NOT WEAR YOUR SUNGLASSES ON THE TOP OF YOUR HEAD (THIS CAUSES THE FRAMES TO STRETCH)

-TO CLEAN YOUR LENSES, HOLD THE TOP AND BOTTOM OF THE LENS AND WIPE WITH A CLEANING CLOTH

 

DO MY SUNGLASSES COME WITH A CASE?

YES, A SOFT LEATHER CASE IS INCLUDED AS WELL AS A CLEANING CLOTH AND GIFT BOX.

Hello You!

Join our mailing list